Appointments

Our practice has a total triage model and ensures that every request for health care will be reviewed and either provide our patients with an appointment or advice to treat your ailment.   

Part of our triage process may be that we advise you of a number of healthcare providers who may be able to help you, this may be a local pharmacy, Advanced Nurse Practitioner or Nurse.   This helps us best utilise the time of our staff and ensure that the patients with the most urgent need are seen in a timely manner.

Patients can request appointments via our E-consult form during the hours of 07.30-16:00 hours (urgent and routine appointments).   

Patients can also access appointments using their NHS app during the hours of 08:00-18:30

Ater 16:00 we can only accept non-urgent requests, prescription requests and admin queries via the NHS app allowing for patients to access appointments online during core working hours.   All urgent requests after 16:00 hours must be made via phone to the practice receptionist. 

For all requests received before 18:30 we aim to respond within 24 hours.  

You can call our reception staff at any time who will support you to complete the necessary forms and submit your requests. 

Please call the practice on 0121 472 0016

We ask that you complete the appropraite form out and that all questions are answered honestly, this will ensure that we are able to book you at the appropriate time and with the correct person to support you.  Please note that our reception team will no longer be allocating appointments.   Appointments will be allocated once your econult request has been triaged by a member of our clinical team.   We aim to respond to all requests the same day when submitted before 4pm Monday to Friday.

An appointment to see a doctor will usually be for 10 minutes or 15 minutes if you're seeing the practice nurse. If you feel more time will be needed please inform reception when booking. Please bear in mind that an appointment is for one person and the time allotted is to help with a single medical condition.  Whenever we can we will always try and allocate you to the clinician of your choice however this might not always be possible especially in respect of same day appointments.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

lease inform us as soon as possible if you cannot make your appointment in order for the slot to be given to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0121 472 0016, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10:30am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.